SEMS Welfare Foundation has instituted a refund policy to ensure fair and transparent processing of
requests for refund as digital payments are becoming more frequent. SWF expects that all donors
will exercise due care and diligence while making donations. SWF also recognizes that a donation
may be made erroneously or donors may change their mind. SWF will examine request for refund of
donation and endeavour to make the refund. SWF may also seek proper explanation and reason
from the user. Also, it will require further verification of the user and need documents of proof as
well as for donation.
SWF is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.
If you would like your donation to be refunded, you must request SWF in writing or by email for a refund at the following address: –
G - 17, Second Floor, Sector – 3,
Noida, Uttar Pradesh – 201 301
Your refund request must contain the details such as Date of Donation, Amount of Donation, Mode of Donation i.e. Credit Card or Online Payment and should reach SWF office within 7 (Seven) days from the date on which you made the donation i.e.:
The date on which you Made the donation online, electronically or through other means, OR
The date on which you Handed over the cheque / demand draft to SWF or someone authorised by SWF for this purpose, OR
The date on which you despatched the cheque / demand draft to SWF by other means.
The refund process may take time 7 to 30 working days depending on the availability of the information from third parties such as Payment Gateway, Banks, etc. through which transaction is done.